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To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.Which command would be entered in the vector to accomplish this?
A. route-to number 9581234 with cov y if interflow-qpos=2
B. route-to number 9581234 with cov n if interflow-qpos<=2
C. route-to number 9581234 with cov n if interflow-qpos<2
D. route-to number 9581234 with cov y if interflow-qpos>=2
Which of the following is important when considering regular call center operations?
A. A backup strategy for the call center databases
B. An analysis of the software you choose to create the call center databases
C. A decision for how much room to create for the call center databases
D. A restore strategy for the information in the call center databases
What property of the SET command makes the command unique when dealing with variables?
A. The SET command allows variables to be manipulated using arithmetic and string operators
B. The SET command allows you to place calls in a particular queue
C. The SET command allows a group of variables to follow a specific pattern
D. The SET command reassigns variables to new values during the process of a vector
You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.Which command do you use to do this?
A. monitor bcms hunt group
B. list trace trunk
C. monitor bcms trunk
D. list trace vdn
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